Shipping policy

Shipping Policy

Effective Date: [Date]

Thank you for shopping with [Vilzo]. We are committed to delivering your order as quickly and safely as possible. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

All orders are processed within [24 Hr] after payment has been successfully confirmed.

  • Orders are processed on business days only (excluding weekends and public holidays).

  • During peak shopping seasons, sales, or promotional events, processing times may be slightly longer.

  • If we experience any unexpected delays, we will notify you using the contact information provided with your order.

2. Shipping Methods

We partner with reliable courier services to ensure your order reaches you safely.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping (if available)

  • Cash on Delivery (if available)

The available shipping options will be displayed during checkout based on your delivery location.

3. Delivery Time

Estimated delivery time after dispatch:

  • Standard Shipping: [5–6 BUSINESS DAYS]

  • Express Shipping: [2–3 BUSINESS DAYS] (if available)

Delivery times are estimates and may vary depending on:

  • Delivery location

  • Courier partner

  • Weather conditions

  • Public holidays

  • High order volumes

  • Other unforeseen circumstances

Please note that delivery timelines begin after your order has been processed and dispatched.

4. Shipping Charges

Shipping charges are calculated at checkout.

Shipping Cost:

  • Standard Shipping: [15 Rupees]

  • Express Shipping: [35 Rupees] (if applicable)

We may occasionally offer free shipping during promotional campaigns or on orders above a specified value.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email and/or SMS (where applicable)

  • A tracking number

  • A tracking link to monitor your shipment

Tracking information may take up to 24–48 hours to become active after dispatch.

6. Delivery Delays

While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Public holidays

  • Courier service disruptions

  • Government restrictions

  • Natural disasters

  • Incorrect or incomplete shipping addresses

  • High seasonal demand

If your order is significantly delayed, please contact us and we will work with the courier to assist you.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If incorrect information is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply for re-delivery.

  • We are not responsible for orders delivered to an incorrect address provided by the customer.

Please contact us immediately if you notice an error in your shipping details.

8. Failed Delivery Attempts

If delivery cannot be completed because:

  • The recipient is unavailable,

  • The delivery address is incorrect,

  • The package is refused,

the courier may attempt re-delivery or return the package to us.

Additional shipping charges may apply for reshipping returned orders.

9. Damaged or Lost Packages

If your package arrives damaged:

  • Please take clear photographs of the package and product.

  • Contact us within [3 Days] of delivery.

  • We will investigate the issue and work toward an appropriate resolution.

If your shipment appears to be lost, please contact us with your order number so we can coordinate with the courier service.

10. International Shipping

Option A (If You Ship Internationally)

We currently ship to selected international destinations.

Please note:

  • Delivery times vary by destination.

  • Customers are responsible for any customs duties, import taxes, or local fees imposed by their country.

  • Customs clearance may result in additional delivery delays.

Option B (If You Do Not Ship Internationally)

Currently, [Vilzo] ships only within India.

We do not offer international shipping at this time.

11. Contact Us

If you have any questions about shipping or your order, please contact us:

Business Name: [Vilzo]

Email: [Shopifystartup2026@gmail.com]

Phone: [9284600986]

Our customer support team will be happy to assist you.

Thank you for choosing [Vilzo]. We appreciate your trust and will do our best to ensure your order reaches you quickly and safely.