Refund policy

Return & Refund Policy

Effective Date: [Date]

At [Vilzo], customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions and process for returns, exchanges, and refunds.

1. Return Eligibility

You may request a return if the following conditions are met:

  • The return request is made within [6 DAYS] of receiving your order.

  • The item is unused, unworn, and in its original condition.

  • The item is returned with all original tags, labels, accessories, manuals, and packaging intact.

  • You provide proof of purchase, such as your order confirmation or invoice.

We reserve the right to decline returns that do not meet these eligibility requirements.

2. Non-Returnable Items

For hygiene, safety, or product-specific reasons, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Personal care and hygiene products

  • Innerwear or intimate apparel

  • Gift cards

  • Customized or personalized products

  • Digital products or downloadable content

  • Clearance or final sale items (unless otherwise stated)

Additional exclusions may apply depending on the product.

3. How to Request a Return

To initiate a return:

  1. Email us at [shopifystartup2026@gmail.com].

  2. Include your:

    • Order number

    • Name

    • Reason for return

    • Photos of the product (if damaged, defective, or incorrect)

  3. Our customer support team will review your request and provide return instructions if your request is approved.

Please do not send products back without prior approval.

4. Return Timeframe

Once your return request has been approved, the item should be shipped back within [3 DAYS].

Returns received after the approved return window may not be accepted.

5. Refund Process

After we receive and inspect the returned product:

  • We will notify you whether your refund has been approved or rejected.

  • If approved, the refund will be processed to your original payment method.

Refunds are generally processed within [3-5 Days After Confirmation], although the exact time may vary depending on your bank or payment provider.

Shipping charges, if any, are generally non-refundable unless the return is due to our error.

6. Exchange Policy

If you receive:

  • A damaged product

  • A defective product

  • An incorrect item

You may request an exchange, subject to product availability.

If the requested replacement is unavailable, we may offer:

  • A similar product (with your approval), or

  • A full refund.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered:

  • Contact us within [6 DAYS] of delivery.

  • Email [shopifystartup2026@gmail.com] with:

    • Your order number

    • Clear photographs of the product and packaging

    • A brief description of the issue

After verification, we will arrange an appropriate replacement, exchange, or refund at no additional cost to you.

8. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect product, [Vilzo] will bear the return shipping cost where applicable.

  • If the return is for any other eligible reason (such as a change of mind), the customer may be responsible for the return shipping charges unless otherwise stated.

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of packages sent without tracking.

9. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible, and you may need to follow the return process after receiving the product.

10. Late or Missing Refunds

If you have not received your refund after the expected processing period:

  1. Check your bank account or payment method.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If you still have not received your refund, please contact us at [shopifystartup2026@gmail.com].

We will be happy to assist you.

11. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Business Name: [Vilzo]

Email: [shopifystartup2026@gmail.com]

Phone: [9284600986]

Business Address: [shivprasadatole77@gmail.com]

Our support team will make every effort to resolve your concerns promptly and fairly.

Thank you for shopping with [Vilzo]. We value your trust and are committed to providing quality products, responsive customer service, and a smooth shopping experience. If something isn't right, we'll work with you to find a fair solution.